About Me

Hello! I’m Andrew Hines, a Technical Communication graduate with experience creating clear, user-focused documentation and managing projects from planning to execution. I enjoy turning complex information into content that’s easy to understand, whether through technical documentation, white papers, usability testing, information architecture, or process documentation.

I’m passionate about solving problems through effective communication and continuously expanding my knowledge of emerging technologies, systems, and digital products. My goal is to contribute to innovative teams where I can help improve user experiences, streamline communication, and deliver meaningful results while continuing to grow as a technical communication professional.

Team Projects

White Paper Project

Whitepaper: Unlocking the Benefits of Coconut Oil as a Natural Alternative to Micellar Water

Contributions

  • Clear & Structured Technical Communication:
    I utilized strong technical communication skills by presenting the benefits of coconut oil in a clear, structured format for my team to implement.
  • Precise Technical Language & Audience-Focused Writing:
    Using precise language and appropriate technical terminology, I effectively explained its properties and effectiveness for my team to adapt toward the white paper.
  • Logical Organization & Concise Information Delivery:
    My logical organization and concise delivery made the information both accessible and compelling.

Usability Test Presentation

 Presentation on Usability Testing for a Planner Application

Contributions

  • Clear & User-Centered Test Instructions:
    My role involved designing clear and concise test instructions tailored for participants.
  • Precise Task Documentation & Communication:
    I crafted precise language to describe tasks and objectives, ensuring clarity and ease of understanding.
  • Data Organization & Visual Reporting:
    I meticulously organized the test results, using charts and graphs to present data in a visually clear and logical format.
  • Analytical Reporting & Actionable Insights:
    The detailed analysis and well-structured report I prepared enabled stakeholders to easily interpret the findings and make informed decisions that supported meaningful improvements.

Information Architecture Audit Presentation

 Comprehensive Information Architecture Audit for This Website

Contributions

  • Content Analysis & Information Architecture:
    Carefully analyzed the structure and organization of the content, evaluating every detail systematically.
  • Clear Recommendations & Technical Communication:
    Communicated findings and recommendations using clear, concise language.
  • Visual Documentation & Information Design:
    Designed visual aids such as sitemaps and wireframes to illustrate both the current structure and proposed improvements.
  • Comprehensive Reporting & Strategic Analysis:
    Prepared a detailed report supported by thorough analysis to communicate key findings effectively.
  • Actionable Insights & Solution-Oriented Recommendations:
    Enabled stakeholders to identify usability issues and implement meaningful, impactful improvements.

    Individual Projects

    Article Design

    Mock-up Article: Grand Center Market

    Key Points

    • Creative & Functional Design:
      Merged creativity with functionality to develop a cover page that balanced visual appeal with usability.
    • Modern Visual Aesthetics:
      Created a sleek, contemporary design featuring clean lines and a cohesive color palette.
    • Strategic Layout & Content Hierarchy:
      Meticulously crafted the layout to emphasize key elements and guide the viewer’s attention.
    • User-Centered Design:
      Ensured the content was engaging, intuitive, and easy to navigate.
    • Graphic Design Proficiency:
      Demonstrated strong visual design skills through thoughtful composition, typography, and branding.
    • Attention to Detail:
      Applied a meticulous approach to every design element to ensure consistency and professionalism.
    • Visually Engaging & Accessible Solutions:
      Delivered a polished, user-friendly design that effectively communicated information while enhancing the overall user experience.

    Poster Design

    Mock-up Poster: Technical Communication Degree Informative Poster

    Key Points

    • Visual Communication & Educational Design:
      Designed a promotional poster for a degree program that effectively communicated key information to its intended audience.
    • Complex Information Made Accessible:
      Presented detailed information in a visually engaging, organized, and easy-to-understand format.
    • Layout & Information Hierarchy:
      Developed a balanced layout with a clear visual hierarchy to improve readability and guide the viewer’s attention.
    • Strategic Use of Color & Typography:
      Utilized a cohesive color palette and typography to enhance readability and reinforce the overall design.
    • Emphasis on Key Information:
      Highlighted important elements through thoughtful visual organization to maximize audience engagement.
    • Graphic Design & Visual Storytelling:
      Demonstrated proficiency in graphic design by creating an effective, aesthetically pleasing communication piece.
    • Attention to Detail & Design Consistency:
      Applied careful attention to detail to ensure a polished, professional, and cohesive final product.
    • User-Focused Communication:
      Produced visually appealing, informative materials that prioritized clarity, accessibility, and audience understanding.

    Document Revision

    Documentation revision: Skecher's Retail

    Original Document

    Document Redesign Project for Client

    Marked-up Document

    (After opening the document, click Open Original So you can see the comments I made on the document)

    Final Document

    Key Points

    • Technical Editing & Document Refinement:
      Completed a technical editing project focused on improving the quality and effectiveness of professional documentation.
    • Clarity, Accuracy & Readability:
      Refined complex documents to enhance clarity, accuracy, and overall readability for the intended audience.
    • Consistency in Language & Formatting:
      Reviewed and edited technical content to ensure consistent terminology, style, formatting, and adherence to documentation standards.
    • Quality Assurance & Error Detection:
      Demonstrated strong editing skills by identifying and correcting grammatical, stylistic, formatting, and technical errors.
    • Document Organization & Communication Effectiveness:
      Improved document structure and content flow to strengthen usability and communication.
    • Attention to Detail & Language Proficiency:
      Applied a meticulous editing process and strong command of language to produce polished, professional documentation.

    Website Audit & Critique

    Comprehensive Website Audit for an HVAC Company

    Key Points

    • Streamlining Content: Suggested concise revisions for the services section to enhance readability and retention.

    • Navigation & Layout Enhancements: Recommended carousel format for the services section and renaming the Headquarters tab to Locations for intuitive navigation.

    • Reducing Redundancies: Identified areas to remove duplicate information, keeping the site cleaner and more efficient.

    • Call-to-Action (CTA) Optimization: Advised better placement of CTAs to increase visibility and encourage engagement.

    • Content Accessibility: Recommended simplified language and clearer structure to make the website more engaging and user-friendly.